Privacy Policy(Handling of Personal Information)

Handling of Personal Information

We comply with all applicable laws and regulations regarding the protection of personal information. In accordance with the Act on the Protection of Personal Information, we explain below how personal information is handled and protected.

Personal information held by our company

1. We hold personal information obtained when guests stay at our hotel or make reservations, solely for hotel operations.
2. This may include your name, gender, age, address (including business address), phone number (including business phone), email address (including business email), occupation, and other related information, which may be used to provide appropriate services and improve our service quality.

Purpose of Use of Personal Information

1. To fulfill accommodation contracts, manage reservations, and provide after-service following your stay.
2. To improve our services and conduct marketing analysis aimed at enhancing guest satisfaction.
3. To carry out various management tasks necessary for hotel operations.
4. To provide guests with information on services offered by our hotel that may be of interest.
5. For any other matters incidental to the foregoing purposes.

Provision of Personal Information to Third Parties

We may provide guest personal information, to the extent necessary, to the following third parties. Such provision will be discontinued upon request from the guest where applicable.

1. Operators of affiliated facilities, including restaurants, when a guest applies to use such facilities.
2. Contractors such as system management companies and direct mail dispatch companies, where necessary for system maintenance or operational support.
3. When required by laws, regulations, or legally binding procedures.
4. When requested by courts or legally authorized institutions.
5. When the hotel determines that emergency evacuation or self-defense circumstances apply.
6. When necessary to protect a person’s life, body, or property.

Protection of Personal Information

1. We provide regular training to our employees on the protection of personal information and strictly manage guest information.
2. We implement appropriate security measures for database systems that store personal information.

Outsourcing of Personal Information Processing

When we outsource the processing of personal information, we conclude the necessary agreements and provide appropriate supervision and management.

Privacy Protection Policy

HOTEL&RESORT YAMANOUCHI HILLS recognizes the importance of personal information and is committed to protecting it responsibly. Through regular audits and staff education, we strive to maintain the trust of our guests.